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  • Home
  • About
  • Services
  • FAQs
  • Contact

FAQs

How do you find and bring these unique foods to the U.S.?

We work with trusted suppliers in Africa and beyond to source unique foods. Once we find the right products, we manage the shipping and paperwork to bring them straight to your business in the U.S. You get access to high-quality, hard-to-find foods without any of the hassle.

What kinds of foods and ingredients can you help me get?

We can help you get a variety of foods and ingredients, like soybeans, rice, sugar, butter, spices, and more. If you’re looking for something special or hard to find from Africa or beyond, we do our best to get it for you.

How long does it take for the food to arrive after I place an order?

Shipping times can vary depending on the product and where it’s coming from, but most orders arrive within a few weeks. We keep you updated throughout the process so you know when to expect your delivery.

Can you help if I want something that isn’t listed in your products?

Yes, if you need something that isn’t listed, you can let us know what you’re looking for. We’ll work with our network to try and find it for you. Our goal is to help you get the foods and ingredients you need.

Do you have experience working with small businesses like mine?

Yes, we work with small businesses all the time. We understand the unique challenges you face and make it easy for you to get quality foods and ingredients, no matter the size of your order.

How do you make sure the foods are safe and good quality?

We work only with trusted suppliers who meet strong safety and quality standards. Before anything ships, we carefully check the products to make sure you get safe, fresh, and high-quality foods every time.

Can you help with the paperwork and rules for importing food?

Yes, we handle all the paperwork and make sure everything follows the rules for importing food. You don’t have to worry about any of the details—we take care of it for you from start to finish.

Do you offer help with promoting my food products in the U.S.?

Yes, we help you promote your food products in the U.S. market. You get support with advertising and getting your products in front of businesses that are looking for unique, high-quality foods from Africa and beyond.

Can you work with both small and large orders?

Yes, we can help you with both small and large orders. Whether you need just a few items or a big shipment, we make sure you get what you need in the right amounts for your business.

How do you choose which suppliers to work with?

We pick our suppliers carefully based on their reputation, product quality, and ability to meet safety standards. You can feel confident knowing we choose partners we trust to deliver reliable and high-quality foods every time.

What payment options do you accept, and do you offer refunds if there’s a problem with my order?

We accept several payment options, like credit cards and bank transfers. If there’s ever a problem with your order, we’ll work with you to find a fair solution, which may include a refund or replacement, depending on the situation.

Do you require payment up front, or can I pay when my order arrives?

We usually ask for payment before we ship your order. This helps us secure your products and make sure everything arrives on time. If you have questions about payment timing, we’re happy to talk about what works best for you.

How do you handle delays or changes in delivery schedules?

If there’s a delay or change in your delivery schedule, we let you know right away and explain what’s happening. We do our best to keep things on track and work with you to make new arrangements if needed. Your order is always a priority for us.

Do you guarantee the quality of the foods you deliver?

Yes, we guarantee the quality of the foods we deliver. If you ever get a product that doesn’t meet our standards or yours, we’ll make it right by replacing it or finding another solution that works for you. Your satisfaction is important to us.

What happens if something is missing or damaged in my order?

If something is missing or damaged in your order, let us know as soon as possible. We’ll quickly check what went wrong and replace the item or offer a refund. Making sure you get what you ordered and are happy with it is very important to us.

Contact

Sacramento, California
sales (279) 207-2787
receptionist (279) 207-2789
Email edwin@globalstaples.com

Hours

Mon–Fri: 9am–5pm
Sat–Sun: Closed
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